Posts filed under: General Operations

Objective: To provide polite and informative email phone responses to our customers. Always have a smile on your face, in your voice or a hypothetical smile in your email/messaging/etc. Always......
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Objective: To give staff the ability to document tasks and develop systems. Task List: In an email; write down detailed steps on how to complete the task Include an objective......
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Objective: To maintain the professionalism of Quantum Athletics and to ensure that all employees are ready to take on whatever the needs of our customers may be. The expectation is that......
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Objective: To provide examples for employees of what it looks like to build and maintain relationships with customers/clients using social media. Comment on photos of athletes (and their siblings) participating......
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Objective: To communicate with your manager how your shift went to ensure all problems can be solved and all achievements can be recognized. Also, to create a reliable system for......
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Objective: To provide excellent customer service to our customers by letting them know when important valuables such as: glasses, cell phones, wallets, etc. have been left behind at the gym.......
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Objective: This system outlines what is considered acceptable and unacceptable for all staff at the front counter and other areas in the gym/facility. Eating: Staff are not permitted to eat at......
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General shift duties apply to ALL staff, regardless of position (ie. owner, coach, front desk staff, assistant coach, etc.). The systems that are contained within General Shift Duties outline detailed......
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Objective: The purpose of this system is to ensure that you feel appreciated and are being rewarded for going above and beyond the requirements of their job. The staff incentive......
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