Objective: To provide excellent customer service to our customers by letting them know when important valuables such as: glasses, cell phones, wallets, etc. have been left behind at the gym.
- upon finding the forgotten item, put it in a safe place at the front desk until you can deal with the rest of the tasks on this list
- at the end of your shift, give the family a call using the number on their Jackrabbit file
- if there is no answer, leave a message (if possible) and follow up with an email (from firstname.lastname@example.org account)
- you will need to copy and paste the email address from the family profile in Jackrabbit
- the email should read:
We just wanted to let you know that we have found your ______ and they are at the front desk for pick-up! We are open _______.