Objective: To provide a frictionless experience to our customers by efficiently responding to all phone messages and program inquiries.
- listen to Voicemail messages on phone
- Call 417-279-2009 on gym phone and enter password “36723”
- take notes as you listen to the voicemails to make sure you are getting all the information down
- be sure to have information needed to answer their questions before calling back
- call the caller back starting with “Hi there! This is _____ calling from Quantum Athletics here in Lockwood, I am returning your call regarding___” and using proper Communication Etiquette (LINK TO Communication Etiquette (in Person, Email, etc) PAGE) provide them with the information they were looking for
- ensure to end the conversation with “If you have any further questions, please feel free to give us a call back or send us an email!”