Inquiry Responding Procedures

Email

  • Log into Quantum Gmail: 
    • Username: office@quantumathletics.net
    • Password: Walnut407

Facebook Messenger

  • Reply in a similar fashion as you would reply in email

Phone

  • Always introduce self first- “Hi, this is (name), giving you a call back from Quantum Athletics. (Recap what their original message was about then wait for response)”
  • Take notes as they talk- (Names, Ages, Dates, etc) so you do not have to ask twice if possible

 

CLASS INFO RESPONSE TEMPLATES

-Pricing can be found on price template in file cabinet

-Be sure to only offer classes that currently have spots available

 

Response Template: New Student Inquiry: Generic

Hello (first name),

 

Thank you for contacting us about more information. We can absolutely help you out!   We have cheer, dance or tumbling classes available for that age and have a new member trial that will get you 28 days for only $29.   Let us know which type of classes you think she would be most interested in and we can get you more information about specific times.

 

Feel free to contact us with any other questions you may have! We would love to have your daughter join us!

 

Thank you!

(put name)

Quantum Athletics

 

Response Template: New Student Inquiry: Specific Class

Hello (first name),

 

Thank you for contacting us about more information. We can absolutely help you out!   We would have classes available for her at the following times: (insert time options).  She could try her first 28 days for only $29 with our new member special.

 

**Mention when applicable:

50% multi class enrollment discount

Family Discount: 15% for 2nd child, 30% for 3rd and beyond

 

Feel free to contact us with any other questions you may have or to get your daughter signed up for a trial class! We would love to have her join us!

 

Thank you!

(put name)

Quantum Athletics

 

Response Template: When Ready to enroll:

“If you are okay with completing your enrollment online, you can follow the link below and it will allow you to complete all of her registration ahead of time:  www.joinquantumathletics.net

 

Let us know if you have any problems with registration or have any other questions!

Thank you!

(put name)

Quantum Athletics

 

BIRTHDAY RESPONSE TEMPLATES

Find info as needed on quantumathletics.net

-$50 deposit, balance day of the party

 

Response Template: Birthday Party Generic Info

Hello (first name),

 

Thank you for contacting us about more information. We can absolutely help you out!   Our birthday parties start out at $100 (nonmembers) $90 (members). They include 12 children plus the birthday child.  You can see our different packages and avaiable dates on our website at quantumathletics.net/birthdays

 

Feel free to contact us with any other questions you may have or to get put on our schedule!

 

Thank you!

(put name)

Quantum Athletics

 

(IF THEY ASK FOR MORE DETAILED INFORMATION ABOUT PACKAGES, YOU CAN PULL INFORMATION DIRECTLY FROM WEBSITE TO GIVE THEM)

 

Response Template: Birthday Party Booking Info-Ask for dates

Hello (first name),

 

Thank you for contacting us about more information. We can absolutely help you out!   You can follow this link and it will show you all of the dates and times we have available for parties.

Feel free to contact us with any other questions you may have or to get put on our schedule!

 

Thank you!

(put name)

Quantum Athletics

 

Response Template: Birthday Party Booking Info-Check availability

Hello (first name),

 

Thank you for contacting us about more information. We can absolutely help you out!   We do have openings available that day. Follow this link to see the times we have that day and get your party on the books!

 

Feel free to contact us with any other questions you may have or to get put on our schedule!

 

Thank you!

(put name)

Quantum Athletics