Results Statement: By completing this system, we will have effective processes for waitlisting students and creating openings.
Current Members: When someone calls to add a class that is full, add them to the waitlist for the particular class in Jackrabbit on the Waitlist tab.Non-
Members: To add a Non-Member, use the Miscellaneous tab. Tell the parent it’s best if they are able to pick a class in the meantime, which would give them member-status. Members are given priority on waitlisted classes. Non-members will get called if there is an opening and no members are currently on the waitlist.
To notify a parent of a wait list opening:
- In the top, lefthand corner of Jackrabbit, click on ‘Home’.
- In the ‘Alerts’ box, click on ‘Waitlists for classes with openings’.
- This screen with show you all of the classes that have openings that also have waitlists.
- Click on the class.
- Click on the ‘Waitlist’ tab.
- Start with the student at the top of the list and click on their name.
- Click on their family last name which is under ‘enroll’ ‘email students’ and ‘info sheet’.
- Click on the ‘Summary’ tab.
- Call their parents.
- If they answer, say “Hi! This is (insert your name) with Quantum Athletics! I am calling because (insert child’s name) is on the waitlist for (insert class) and we have an opening for that class now! Are you guys still interested in enrolling in this class?” If they say yes, follow the ‘Transferring a Student to a Different Class’ instructions. If they say no, make sure there isn’t a problem with anything. If they aren’t in another class, figure out the reason they are saying no. Then say, “Thank you for your time! Have a great day!” Then delete them from the waitlist.
- If they do not answer, leave a voicemail and say, “Hi! This is (insert your name) with Quantum Athletics! I am calling because (insert child’s name) is on a waitlist for (insert class) and we have an opening for that class now! If you could give us a call back at 417-279-2009 to let us know if you are still interested in that class, that would be great! Thank you!”