Objective: To ensure that coaches know the proper procedures when dealing with a late or no-show private lesson.Task List:

  1. wait 5 minutes to allow for running behind schedule
  2. during this time coaches should find something productive to do in the gym (ie. re-stack mats, tidy up, sweep front lobby, etc.)
  3. after 5 minutes have passed, call the parent (Ask office for parents number)
  4. if there is no answer, write in the notes section on the attendance that you called RE: called and there was no answer

ONE OF TWO THINGS WILL HAPPEN; ATHLETE IS LATE OR ATHLETE DOESN’T SHOW UP

Athlete is late:

    1. advise the family that you are sorry but you have another scheduled class/lesson and you are unable to accommodate the full lesson

Athlete doesn’t show up/while you are waiting for late athlete:

    1. wipe down the front counter (this leaves you at the front desk for a late arrival)
    2. check washrooms for paper towel/toilet paper/etc. on the floor
    3. wipe bathroom sinks
    4. check supply for toilet paper, paper towels and soap
    5. dust in the lobby
    6. Wipe down windows