Objective: This position’s role as the floating instructor is to identify deficiencies among the classes at any given moment and offer assistance as needed to all instructors, parents and students. As the floating instructor, you will ensure all classes run smoothly and the transitions are seamless at all times. The organization and structure of the class program, when run effectively, will convert trials in to members and build the over longevity of the client relationship. The floater will fill in on classes to ensure all students have adequate training and instructors may spend ample time performing one-on-one training. The floater may, at any given time, assist the coaching staff with attendance, warm ups, instruction, parent communication, etc.

Task List:

    • assist parents and athletes at the front desk (waivers, payments, etc.)
    • complete closing shift duties to assist the closing instructor so all employees can leave at the end of the last class
    • attendance Tracking of all students within classes and teams
    • assistance with class warm-ups, instruction, station set-up and student assistance as requested by instructors (and management)
    • communicate with parents regarding athlete status, schedules, make-up classes, additional classes, skills clinics, etc.
    • assist at the front desk with injuries, ice packs, washroom trips, ProShop sales, etc.
    • conduct tours for prospective members
    • fill in when a coach needs to use the bathroom, etc.
    • assist with new skill celebrations
    • post New Skill videos to Instagram for class instructors
    • assist in special projects as assigned by your manager through the Front Desk Wunderlist list
    • Clean up front office
    • check bathrooms for toilet paper and replenish if needed
    • check bathrooms for paper towel and replenish if needed
    • check bathrooms for soap and replenish if needed
    • wipe bathroom counters if required
    • wipe bathroom mirrors if required
    • empty bathroom garbages if required
    • empty upstairs garbage if required